1- Purpose & Scope

• These Terms & Conditions govern your use of the www.wellness.com.my website and the booking or purchase of wellness services. By using the site or booking, you agree to comply with these Terms.

  
  

2- Service Use & Booking

• You agree to provide accurate, current, and complete information when booking services.
  

• Any changes or cancellations should follow our Booking & Cancellation Policy (displayed during booking).
  

• We reserve the right to refuse or reschedule a booking if your information is inaccurate or misleading.
  
  

3- Payments & Fees

• All prices are shown in Malaysian Ringgit and may include applicable taxes.
  

• Payment must be made as specified (online, onsite, deposit).
  

• Refunds or credits may be issued per our policy; last‑minute or no‑show bookings may incur full charges.
  
  

4- Health & Safety

• Services are provided by qualified professionals as part of a multidisciplinary wellness team  .
  

• You must disclose relevant health conditions or restrictions before participating.
  

• We are not responsible for any adverse reaction if known conditions were not disclosed, or instructions ignored.
  
  

5- Advertising & Medical Claims

• Any health or wellness claims on this site comply with MOH guidelines and do not falsely promise cures or outcomes.
  

• Information is for education and well-being guidance, not a substitute for professional medical advice.
  
  

6- Limitation of Liability

• To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential loss (e.g. loss of data or services).
  

• Our total liability under these Terms shall not exceed the total amount you paid for the relevant service.
  

• We do not guarantee specific results from wellness programs; individual results may vary.
  
  

7- Intellectual Property

• All content on the website (text, graphics, logos, images) is owned or licensed by us and protected by copyright.
  

• You may not reproduce or use such content without our prior written permission.
  
  

8- Amendments

• We reserve the right to modify these Terms & Conditions at any time by posting changes on the website. Changes apply from the date they are posted. Continued use constitutes acceptance.

9- Governing Law & Dispute Resolution

• These Terms are governed by Malaysian law.
  

• Any dispute arising will be resolved first by amicable negotiations. If unresolved, disputes may be referred to the courts of Malaysia.
  
  

10- Contact Information

For questions about these Terms or services:

• Email: [email protected]

• Phone: +60‑111 608 5963

• Address: L2-05 & L2-06, Second Floor, Pinnacle Sri Petaling Mall, 1, Jalan Radin Anum 1, Bandar Baru Sri Petaling, 57000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.