1- Purpose & Scope

• This Privacy Policy explains how Wellness.com.my (“we”, “us”, “our”) collects, uses, discloses and protects your personal data when you visit our website or use our wellness services in Malaysia. It applies to all users including clients, visitors, prospects, and online/bookings interactions.

2- Information We Collect

We may collect the following information:

• Identity & contact details: name, email, phone number, address (e.g. when you make an enquiry or book services).
  

• Health & wellness data: medical history, current conditions, dietary or therapy preferences, biometric or assessment results you submit or we collect during consultations.
  

• Use of website/services: IP address, device/browser data, cookies and browsing behavior to improve site performance and UX.
  
  

1.3 How We Use Your Data

• Service delivery: to confirm bookings, provide consultations, tailor wellness plans.
  

• Administration & support: process payments/invoices, appointment reminders, respond to your queries.
  

• Communication & marketing: to send newsletters, promotional offers, surveys—only if you opt in. You may unsubscribe anytime.
  

• Improvement of services & website: conduct analytics, customize content or offers, monitor site performance.
  
  

1.4 Storage & Protection

• Data is stored securely within Malaysia (or in jurisdictions with adequate protection).
  

• Access is restricted to authorized staff only.
  

• We implement reasonable technical and organizational measures to prevent unauthorized access, loss, or alteration.
  

• We retain health or service records for the minimum period required by law or until services cease plus any applicable statutory retention period.
  
  

1.5 Your Rights & Choices

Under the Malaysian PDPA, you have the right to:

• Access or request a copy of your personal data.
  

• Request correction of incomplete or inaccurate data.
  

• Withdraw consent for direct marketing at any time.
  

• Request deletion or erasure, subject to legal or professional record‑keeping obligations.
  

To exercise these rights, please contact us (see section 1.8).

1.6 Disclosure & Third Parties

• We may share data with third‑party service providers (e.g. payment gateways, IT hosting, analytics) who act as data processors under binding agreements.
  

• We will not sell or rent your personal information.
  

• We may disclose data if required by law or regulatory authority, including health or legal investigations.
  
  

1.7 Cookies & Tracking

• We use session and persistent cookies to operate the site, remember your preferences, and analyse traffic.
  

• You may configure your browser settings to restrict or delete cookies, though this may affect certain functionalities.
  
  

1.8 Contact Information

If you have any questions about this Privacy Policy, or wish to exercise your rights:

• Email: [email protected]

• Phone: +60‑111 608 5963

• Address: L2-05 & L2-06, Second Floor, Pinnacle Sri Petaling Mall, 1, Jalan Radin Anum 1, Bandar Baru Sri Petaling, 57000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.

1.9 Governing Law & Dispute Resolution

• This policy is governed by the laws of Malaysia.

• Any dispute concerning data protection will be resolved amicably; if unresolved, it may be referred to the Malaysian Personal Data Protection Commissioner or civil court in Malaysia.